What happens after 30 days?

If you have selected auto-renew, your Monthly Membership will renew automatically until you cancel it.

If you have NOT selected auto-renew your Monthly Membership will expire after 30 days and you will need to purchase a new Membership or Single Ride to keep riding.

 

Can I rent multiple bikes at one time?

No. The Monthly Membership is designed for a single rider. You may only rent one bike at a time. Want to ride with a friend? Have them create their own POGOH account.

 

How do I rent once I have a Monthly Membership?

Download the PBSC App or the Transit app.

Scan the QR code of the bike you want to rent, remove the bike from the dock, and ride!

 

What if I don't have a smartphone or simply don't want to use an app?

No problem. All other riders can request a POGOH Membership Card for a fee. Contact POGOH Customer Support to order your Membership Card: hello@pogoh.com / 412-595-9421

 

How do you return a POGOH bike?

All POGOH bikes must be returned to an official POGOH station and properly locked into an available dock. Available stations and docks can be viewed with the PBSC app and Transit app.

 

What happens if I don't return a bike to a station or leave my bike away from a station?

To conclude a rental on your POGOH account, bikes must be returned to an official POGOH station and secured properly in an available POGOH dock by firmly pushing the bike in the dock and holding it there until the green confirmation light appears on the left side of the dock indicating the bike is secured.

We rely on our customers to use the system as it was designed so that we can continue to provide a reliable service.

 

Service fees* associated with improper returns:

• Bike found at station unsecured = $25 (+tax) service fee + usage fees
• Bike located away from a station and unattended = $50 (+tax) service fee + usage fees (fee increases for second and third offenses)
• Bike unsecured at station resulting in theft = $50 (+tax) Recovery Fee + usage fees
• Replacement fee for a standard pedal bike = $1,000 +tax
• Replacement fee for an e-assist bike = $2,500 +tax

*Service fees are subject to change. Please read POGOH's Terms & Conditions for the most up-to-date rider's rental agreement.

 

What do I do if a station is full?

Check open dock availability in the PBSC or Transit app before you ride. If you arrive at a station and it's full, you'll need to find another station to return. The POGOH team is constantly rebalancing stations so this instance is rare, but we encourage all riders to plan ahead and use the app to avoid this issue.

 

 

Have more questions? You can read the full FAQ on the How it Works page.