All riders are strongly encouraged to wear their own helmet while riding POGOH. However, helmets are not required for adults over the age of 14 in Pennsylvania. Need a helmet? Check out one of Pittsburgh’s awesome bike shops! Remember that you should replace your helmet after any major impact or every 5 years. 

No. POGOH does not provide helmets. Need a helmet? Check out one of Pittsburgh’s awesome bike shops!

Standard Winter Weather Procedure

Winter weather conditions may affect the functionality of the POGOH system. While we can anticipate and respond to winter weather as conditions arise, we want our riders to be safe and prepared for all of the different winter scenarios. Visit our Winter Weather Advisory page for full details. Remember, you can report unsafe routes to Pittsburgh’s 311 Response Center. If you do choose to ride during inclement weather, please ride safe. Visit our Winter Weather Riding Tips for more information. 

Extreme Winter Weather

Safety is a top priority to POGOH. If weather conditions threaten the safety of our riders, we will temporarily suspend service for all customers. Bikes already in use at the time of closure can be returned to any POGOH  station. In the event that Pittsburgh receives a storm of any kind that may interfere with the safety of our riders and will result in a full system closure, we will notify all of our registered users via our newsletter and the homepage of the POGOH website. If you want to ensure you are subscribed to our newsletter, simply check your account settings by logging into your account via the PBSC app or POGOH.com. To receive real-time closures and openings, follow us via Facebook and Twitter.

If your bike is missing, please contact POGOH’s Customer Support.  You must do this within 24 hours. Your bike is your responsibility until it is successfully locked at an official POGOH station. If a rider fails to report an unlocked or missing bike, a fee will be assessed to cover the cost of recovery. If we are unable to recover a bike, you will be billed for the replacement of the bicycle.

If your bike is stolen, please contact the police. Once you receive a police report number, call POGOH’s Customer Support at 412-595-9421.

All riders must be at least 18 years of age to ride POGOH. 

In Pennsylvania, bicycles are treated just as any other vehicle. 

• Follow all traffic signals and signs. 
• Yield to pedestrians. 
• Do not ride on sidewalks. 
• We strongly encourage all of our riders to bring and wear a helmet. 
• NEVER ride against traffic 

For more information and an illustrated guide to riding in the city, please visit: bikepgh.org/101 

To take a class to become a more confident rider, join one of BikePGH's Confident City Cycling Classes and your POGOH rental is free for the class!

If you are involved in a crash and someone is injured or there is any type of property damage to the bicycle or other vehicles, call the police (9-1-1). Once you have a police report, you will need the officer’s name, the names of all persons involved, and a copy of the report. Please call Customer Support to follow up, (412) 595-9421. You are responsible for riding safe and for returning bikes in good condition. Please read our Terms and Conditions for more information on our liability policy.

No. We strongly discourage riders from riding on the sidewalk, and in many cases it is illegal to ride on the sidewalk. If you need to use the sidewalk, please dismount and walk your bicycle. Please ride on the street, obey all traffic signs, and yield to pedestrians. 

For more information on cycling safely and legally in the City of Pittsburgh, please visit bikepgh.org/101